Refund Policy of EvenfallGrove
Our Commitment
At EvenfallGrove, customer satisfaction is our top priority. We are dedicated to providing you with delicious pizzas and excellent service. We appreciate your business and want to ensure that your experience with us is always positive.
Refund Policy
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds. This Refund Policy applies to all purchases made through evenfallgrove.sbs, our mobile application, or in person at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Cancellation and Refunds of Orders
If you need to cancel your order, please do so as soon as possible. Orders that have not yet been prepared will be refunded in full using the original method of payment. If an order has begun the preparation process, we are unable to offer a full refund. However, you may be eligible for partial compensation or a discount on a future order, at the discretion of EvenfallGrove.
Quality Concerns
If your order does not meet our high standards for taste and quality, please contact us within 2 hours of the mealtime. You can reach us at +44 20 7946 0958 to report any issues. We will need your order number and a description of the problem. We may offer a replacement or a refund to the original payment method, depending on the circumstances.
Incorrect Items
If you received an incorrect item, please let us know within 2 hours of receiving your order. You can return the incorrect item to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, or request a delivery of the correct item. We will cover all associated costs of rectifying the order.
Non-Delivery
If you do not receive your order within a reasonable delivery timeframe, please call us at +44 20 7946 0958. We will determine the reason for non-delivery and rectify the situation. Should it be due to an error on our part, a full refund or a replacement meal will be provided.
Refund Process
To request a refund, please contact us with your order details, including your order number, the name on the order, and your contact information. We will process your refund within 5-7 business days to the original method of payment. Please note that credit card refunds may take an additional 5-10 business days for your bank to complete the processing.
Exceptions / Non-Refundable Items
Custom orders, such as special requests that require additional resources, cannot be refunded once preparation has begun. Gift cards are also non-refundable.
Modifications to Our Refund Policy
EvenfallGrove reserves the right to revise this Refund Policy at any time, as we are continuously working to improve our services. Changes will be effective immediately upon the posting of the revised document on our website. This policy was last updated on January 1, 2023.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom